Commonwealth Extended Care

CLIA Laboratory Citation Details

3
Total Citations
31
Total Deficiencyies
18
Unique D-Tags
CMS Certification Number 49D2082028
Address 1800 Glenside Drive - Suite 103, Richmond, VA, 23226
City Richmond
State VA
Zip Code23226
Phone804 285-7425
Lab DirectorMARGARET WESTIN

Citation History (3 surveys)

Survey - February 3, 2026

Survey Type: Standard

Survey Event ID: 4Y1A11

Deficiency Tags: D5400 D5447 D6000 D6033 D6046 D6063 D0000 D5417 D5785 D6020 D6042 D6053 D6065

Summary:

Summary Statement of Deficiencies D0000 An announced CLIA recertification survey was conducted at Commonwealth Extended Care on February 3, 2026 by the Virginia Department of Health's Office of Licensure and Certification. The laboratory was surveyed under 42 CFR part 493 CLIA Regulations. Commonwealth Extended Care was not in compliance with the applicable Conditions and Standards under 42 CFR part 493 CLIA Regulations. Specific deficiencies cited are as follows and include the following Conditions under 42 CFR part 493 CLIA Regulation: D5400- 42 C.F.R. 493.1250 Condition: Analytic systems; D6033 - 42 C.F.R. 493.1409 Condition: Laboratories performing moderate complexity testing; technical consultant; and D6063- 42 C.F.R. 493.1421 Condition: Laboratories performing moderate complexity testing; testing personnel. D5400 ANALYTIC SYSTEMS CFR(s): 493.1250 Each laboratory that performs nonwaived testing must meet the applicable analytic systems requirements in 493.1251 through 493.1283, unless HHS approves a procedure, specified in Appendix C of the State Operations Manual (CMS Pub.7), that provides equivalent quality testing. The laboratory must monitor and evaluate the overall quality of the analytic systems and correct identified problems as specified in 493.1289 for each specialty and subspecialty of testing performed. This CONDITION is not met as evidenced by: Based on the review of laboratory policy and procedures, maintenance and quality control (QC) logs, and interview, the lab failed to: 1. ensure that four (4) lots of White Blood Cell (WBC) QC were not utilized beyond the listed open stability requirements (see D5417); 2. follow the established policy to perform external liquid QC materials each day of WBC patient testing for 162 days and 502 patients (see D5447). D5417 TEST SYSTEMS, EQUIPMENT, INSTRUMENTS, REAGENT CFR(s): 493.1252(d) Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 6 -- (d) Reagents, solutions, culture media, control materials, calibration materials, and other supplies must not be used when they have exceeded their expiration date, have deteriorated, or are of substandard quality. This STANDARD is not met as evidenced by: Based on a review of laboratory policy and procedures, maintenance and quality control logs, and an interview, the laboratory failed to ensure that four (4) of twenty- one (21) R&D Systems HC WBC quality control (QC) lots were not utilized beyond the listed open stability requirements. Findings include: 1. Review of the lab's Hemocue WBC Procedure revealed that the R&D Systems HC WBC control material is good for 30 days after opening. 2. Review of the 2024 and 2025 HemoCue WBC Maintenance & Quality Control logs revealed the following 4 lots were utilized beyond their 30 day open stability: Lot HC06241, 6242, 6243, opened 7/2/24, ran after the 30 d expiration (exp) date of 8/2/24 with QC documented August 5, 6, 7, 8, 9, 10, 11, 12, 13 (9 days); HC06251, 6252, 6253, opened 8/8/25, Exp 9/8/25, QC ran September 9, 10, 11, 12, 15 ,16 (6 days); HC09251, 9251, 9253, opened 10/20/25, exp 11/20/25, QC ran November 21, 22, 23 (3 days); and HC12251, 9252, 9253, opened 11/24/25, exp 12/24/25, QC ran December 28, 29, 30 (3 days). 3. In an exit interview with the technical consultant at noon on 2/3/26, the above findings were confirmed D5447 CONTROL PROCEDURES CFR(s): 493.1256(d)(3)(i)(g) (d)(3)(i) Each quantitative procedure, include two control materials of different concentrations; This STANDARD is not met as evidenced by: Based on the review of laboratory policy and procedures, quality control (QC) records, and interviews, the lab failed to follow the established policy to perform liquid external QC materials each day of Hemocue White Blood Cell (WBC) patient testing for 162 days out of two years (2024 & 2025) reviewed while reporting 502 patient results. Findings include: 1. Review of the lab's Hemocue WBC Procedure revealed "External quality control should be performed once daily when patient specimens will be run." 2. Review of the WBC QC records from 01/01/24 through 01 /01/26 revealed the lab failed to perform liquid QC testing on the following dates and patients tested: 3/02/24 -3 patients, 3/03/24 -1, 3/09/24 -1, 3/11/24 -2, 3/14/24 -6, 3/16 /2024 -3, 4/05/24 -5, 4/13/24 -2, 4/25/24 -7, 5/13/24 -2, 5/23/24 -5, 5/24/24 -4, 5/27 /24 -2 6/15/24 -1, 6/18/24 -3, 6/20/24 -3, 6/21/24 -3, 6/22/24 -2, 6/23/24 -2, 6/27/24 -2, 7/01/24 -2, 7/04/24 -2, 7/05/24 -3, 7/07/24 -3, 7/13/24 -4, 7/15/24 -2, 7/22/24 -9, 7 /23/24 -3, 7/24/24 -4, 7/27/24 -4, 8/16/24 -9, 8/23024 -3, 9/22/24 -4, 9/28/24 -1, 9/29 /24 -3, 9/30/24 -1, 10/06/24 -3, 10/22/24 -7, 10/23/24 -7, 10/24/24 -4, 10/26/24 -3, 10 /27/24 -2, 10/28/24 -1, 10/29/24 -6, 10/30/24 -7, 11/01/24 -3, 11/02/24 -4, 11/10/24 -4, 11/11/24 -5, 11/12/24 -6, 11/22/24 -6, 11/23/24 -1, 11/24/24 -3, 12/01/24 -2, 12/02 /24 -3, 12/06/24 -5, 12/07/24 -1, 12/08/24 -2, 12/10/24 -4, 12/11/24 -1, 12/14/24 -2, 12 /15/24 -4, 12/20/24 -3, 12/22/24 -2, 12/23/24 -5, 12/27/24 -6, 12/28/24 -1, 12/29/24 -4, 1/03/25 -3, 1/04/25 -2, 1/10/25 -8, 1/11/25 -2, 1/13/25 -4, 1/14/25 -6, 1/15/25 -5, 1 /16/25 -3, 1/18/25 -5, 1/20/25 -6, 1/21/25 -6, 1/22/25 -2, 1/23/25 -6, 1/24/25 -4, 1/25 /25 -1, 1/27/25 -3, 1/28/25 -2, 1/29/25 -2, 1/30/25 -2, 2/01/25 -1, 2/02/25 -3, 2/03/25 -3, 2/04/25 -3, 2/05/25 -3, 2/06/25 -3, 2/09/25 -2, 2/10/25 -2, 2/11/25 -2, 2/16/25 -2, 2 /22/25 -2, 2/28/25 -3, 3/01/25 -2, 3/02/25 -1, 3/09/25 -2, 3/15/25 -3, 3/16/25 -4, 3/17 -- 2 of 6 -- /25 -6, 3/22/25 -3, 3/28/25 -2, 3/30/25 -2, 4/05/25 -1, 4/06/25 -1, 4/18/25 -3, 4/25/25 -6, 4/26/25 -7, 5/02/25 -3, 5/04/25 -2, 5/09/25 -2, 5/10/25 -2, 5/11/25 -2, 5/17/25 -2, 5 /18/25 -2, 5/19/25 -3, 5/21/25 -2, 5/26/25 -1, 6/07/25 -2, 6/08/25 -4, 6/14/25 -2, 6/15 /25 -2, 6/21/25 -2, 6/22/25 -3, 6/28/25 -1, 6/29/25 -2, 7/05/25 -3, 7/06/25 -5, 7/12/25 -1, 7/13/25 -6, 7/18/25 -4, 7/20/25 -1, 7/24/25 -5, 7/26/25 -2, 7/27/25 -1, 8/02/25 -2, 8 /03/25 -1, 8/16/25 -1, 8/17/25 -1, 8/23/25 -1, 9/06/25 -2, 9/07/25 -1, 9/14/25 -1, 9/26 /25 -5, 10/04/25 -2, 10/05/25 -3, 10/11/25 -5, 10/19/25 -2, 10/23/25 -6, 10/24/25 -2, 10 /26/25 -1, 10/28/25 -3, 10/29/25 -1, 10/30/25 -9, 10/31/25 -3, 12/12/25 -5, and 12/21 /25 -1, 3. When asked at 11:25 AM on 2/3/26 how the lab ensures QC is run each day of patient testing, the technical consultant stated that they rely on the testing personnel to follow procedure. 4. In an exit interview with the technical consultant at noon on 2/3 /26, the findings above were confirmed. D5785

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Survey - January 22, 2024

Survey Type: Standard

Survey Event ID: RGC211

Deficiency Tags: D0000 D5400 D5403 D5469 D5791 D6022 D0000 D5400 D5403 D5469 D5791 D6022

Summary:

Summary Statement of Deficiencies D0000 An announced CLIA Recertification survey was conducted at the Commonwealth Extended Care on 01/22/24 by the Virginia Department of Health's Office of Licensure and Certification. The laboratory was surveyed under 42 CFR part 493 CLIA Requirements. Specific deficiencies cited are as follows: The laboratory was not in compliance with the following 42 CFR part 493 CLIA Regulations: D5400 - 42 C.F.R. 493-1250 Condition: Analytic Systems. D5400 ANALYTIC SYSTEMS CFR(s): 493.1250 Each laboratory that performs nonwaived testing must meet the applicable analytic systems requirements in 493.1251 through 493.1283, unless HHS approves a procedure, specified in Appendix C of the State Operations Manual (CMS Pub.7), that provides equivalent quality testing. The laboratory must monitor and evaluate the overall quality of the analytic systems and correct identified problems as specified in 493.1289 for each specialty and subspecialty of testing performed. This CONDITION is not met as evidenced by: Based on the review of policy and procedures (P&P), manufacturer package inserts (PI), daily quality control (QC) logs, lack of documentation, and interviews, the lab failed to: 1. Follow the established policy ensuring that the liquid external White Blood Cell (WBC) QC materials were within manufacturer acceptable ranges for 144 days in 24 months reviewed. Refer to D5403. 2. Ensure the correct standard deviation (SD) was used to calculate the acceptable ranges for the white blood cell (BC) QC materials for six of seven lot numbers reviewed. Refer to D5469 A. 3. Verify seven of seven new lot numbers of white blood cell (WBC) QC materials according to manufacturer's instructions. Refer to D5469 B. and 4. Ensure that the established quality assurance (QA) plan identified and addressed analytical issues in the subspecialty of hematology. Refer to D5791. Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 5 -- D5403 PROCEDURE MANUAL CFR(s): 493.1251(b) The procedure manual must include the following when applicable to the test procedure: (1) Requirements for patient preparation; specimen collection, labeling, storage, preservation, transportation, processing, and referral; and criteria for specimen acceptability and rejection as described in 493.1242. (2) Microscopic examination, including the detection of inadequately prepared slides. (3) Step-by-step performance of the procedure, including test calculations and interpretation of results. (4) Preparation of slides, solutions, calibrators, controls, reagents, stains, and other materials used in testing. (5) Calibration and calibration verification procedures. (6) The reportable range for test results for the test system as established or verified in 493.1253. (7) Control procedures. (8)

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Survey - November 5, 2019

Survey Type: Standard

Survey Event ID: 3XP611

Deficiency Tags: D0000 D6047 D6053 D0000 D6047 D6053

Summary:

Summary Statement of Deficiencies D0000 An announced CLIA recertification survey was conducted at Commonwealth Extended Care on November 5, 2019 by the Virginia Department of Health's Office of Licensure and Certification. The laboratory was surveyed under 42 CFR part 493 CLIA Requirements. Specific deficiencies cited are as follows: D6047 TECHNICAL CONSULTANT RESPONSIBILITIES CFR(s): 493.1413(b(8)(i) The procedures for evaluation of the competency of the staff must include, but are not limited to direct observations of routine patient test performance, including patient preparation, if applicable, specimen handling, processing and testing. This STANDARD is not met as evidenced by: Based on a review of the Centers for Medicare and Medicaid Services Laboratory Personnel Report form (CMS 209), laboratory personnel files, and an interview, the technical consultant (TC) failed to document annual competency assessments that included direct observation of routine White Blood Count (WBC) patient test performance for five (5) of six (6) testing personnel (TP) in 2018 and 2019. Findings include: 1. Review of the CMS 209 form revealed seventeen (17) testing personnel responsible for moderate complexity WBC patient testing: eleven (11) of 17 were identified as new TP in 2019 (initially trained in timeframe of February-October 2019) and six (6) of 17 identified as having performed moderate complexity WBC patient testing during the twenty-four (24) month review timeframe (November 2017 - 11/05/19). 2. Review of personnel files revealed the laboratory's 2018 and 2019 annual Hemocue WBC assessments lacked the required competency procedural element of direct observation of routine patient test performance (patient preparation, specimen handling, and analyzer testing) for: TP A, B, C, D, and E. (See Personnel Code Sheet.) The inspector requested to review additional competency documentation. The TC stated at approximately 2:00 PM: "I give an annual quiz that includes twenty (20) questions for all testing kits in the lab. I have not been able to Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- document direct observation of the staff members performing WBC patient testing for their annual competency assessments." 3. In an exit interview with the TC at approximately 3:30 PM, the above findings were confirmed. D6053 TECHNICAL CONSULTANT RESPONSIBILITIES CFR(s): 493.1413(b)(9) The technical consultant is responsible for evaluating and documenting the performance of individuals responsible for moderate complexity testing at least semiannually during the first year the individual tests patient specimens. This STANDARD is not met as evidenced by: Based on review of the Centers for Medicare and Medicaid Services Laboratory Personnel Report form (CMS 209), testing personnel competency assessment records, and interview, the technical consultant (TC) failed to perform the semi-annual competency assessment for one (1) new laboratory testing personnel (TP) in calendar year 2018. Findings include: 1. Review of the CMS 209 revealed seventeen (17) TP identified as responsible for moderate complexity White Blood Count (WBC) patient testing. TP F was identified as being a new TP in calendar year 2018. (See Personnel Code Sheet.) 2. Review of personnel records revealed that TP F was initially trained and started performing WBC patient testing in February 2018. The review of records revealed that no semi-annual competency assessment for TP F was documented in 2018. The inspector requested to view the semi-annual competency assessment documentation for the testing personnel listed above. The documentation could not be presented for review. 3. In an exit interview with the TC at approximately 3:30 PM, the above findings were confirmed. -- 2 of 2 --

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