Family Medicine Clinic

CLIA Laboratory Citation Details

2
Total Citations
6
Total Deficiencyies
6
Unique D-Tags
CMS Certification Number 04D0465840
Address 216 Garrison Road, Hot Springs, AR, 71913
City Hot Springs
State AR
Zip Code71913
Phone501 321-9292
Lab DirectorMARK LEFLER

Citation History (2 surveys)

Survey - January 12, 2026

Survey Type: Special

Survey Event ID: 10RR11

Deficiency Tags: D2131 D6000 D0000 D6016 D2016

Summary:

Summary Statement of Deficiencies D0000 A proficency testing desk review was performed January 12th, 2026 and the laboratory was found not in compliance with the following CONDITION LEVEL DEFICIENCIES: D2016 - 42 Code of Federal Regulations (C.F.R.) 493.803 Condition: Successful participation (proficiency testing) D6016 - 42 C.F.R. 493.1403 Condition: Laboratories performing moderate complexity testing; laboratory director. The following acronyms will be utilized in this report: API - American Proficiency Institute CASPER - Certification and Survey Provider Enhanced Reporting CLIA - Clinical Laboratory Improvement Act CMS - Centers for Medicare and Medicaid Services HHS - Department of Health and Human Services WBC DIFF - White Blood Cell Differential D2016 SUCCESSFUL PARTICIPATION CFR(s): 493.803(a)(b)(c) (a) Each laboratory performing nonwaived testing must successfully participate in a proficiency testing program approved by CMS, if applicable, as described in subpart I of this part for each specialty, subspecialty, and analyte or test in which the laboratory is certified under CLIA. (b) Except as specified in paragraph (c) of this section, if a laboratory fails to participate successfully in proficiency testing for a given specialty, subspecialty, analyte or test, as defined in this section, or fails to take remedial action when an individual fails gynecologic cytology, CMS imposes sanctions, as specified in subpart R of this part. (c) If a laboratory fails to perform successfully in a CMS- approved proficiency testing program, for the initial unsuccessful performance, CMS may direct the laboratory to undertake training of its personnel or to obtain technical assistance, or both, rather than imposing alternative or principle sanctions except when one or more of the following conditions exists: (1) There is immediate jeopardy to patient health and safety. (2) The laboratory fails to provide CMS or a CMS agent with satisfactory evidence that it has taken steps to correct the problem identified by the unsuccessful proficiency testing performance. (3) The laboratory has a poor compliance history. Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 3 -- This CONDITION is not met as evidenced by: Based on review of the 2025 CMS CASPER Reports 0155D, and API records (2025- 1st, 2025-2nd, and 2025-3rd), the laboratory failed to achieve satisfactory performance in a proficiency program approved by the HHS for each specialty, subspecialty, and analyte or test in which the laboratory is certified under the CLIA. The laboratory failed to successfully participate in the subspecialty of Hematology for the analyte WBC-DIFF. Failure to achieve satisfactory performance for the same analyte or test in three consecutive testing events is subsequent unsuccessful performance as cited at D2131. D2131 HEMATOLOGY CFR(s): 493.851(g) (g) Failure to achieve an overall testing event score of satisfactory performance for two consecutive testing events or two out of three consecutive testing events is unsuccessful performance. This STANDARD is not met as evidenced by: Based on review of the CMS CASPER Reports 0155D and API proficiency testing results, the laboratory failed to achieve satisfactory performance for three of three consecutive testing events (2025-1, 2025-2, 2025-3) proficiency testing for the analyte WBC-DIFF. Survey Findings follow: A. A review of CASPER 0155D reports revealed the following results for three of three testing events for compatibility testing: 2025-1:20% 2025-2:20% 2025-3:24% B. A review of API records confirmed the findings. D6000 MODERATE COMPLEXITY LABORATORY DIRECTOR CFR(s): 493.1403 The laboratory must have a director who meets the qualification requirements of 493. 1405 of this subpart and provides overall management and direction in accordance with 493.1407 of this subpart. This CONDITION is not met as evidenced by: Based on review of CMS 0155D and API proficiency testing results for 2025, the laboratory director failed to provide overall management and direction of the laboratory services. The laboratory director failed to ensure that the proficiency testing samples are tested as required under Subpart H of this part. Refer to D6016. D6016 LABORATORY DIRECTOR RESPONSIBILITIES CFR(s): 493.1407(e)(4)(i) (e)(4)(i) The proficiency testing samples are tested as required under Subpart H of this part; This STANDARD is not met as evidenced by: Based on a review of the 2025 Casper CMS 0155D and API proficency testing event -- 2 of 3 -- results, the laboratory director failed to ensure the laboratory successfully participated in proficiency testing in an HHS approved proficiency testing program for compatibility testing. Refer to D2131. -- 3 of 3 --

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Survey - July 19, 2019

Survey Type: Standard

Survey Event ID: WSI711

Deficiency Tags: D5209

Summary:

Summary Statement of Deficiencies D5209 PERSONNEL COMPETENCY ASSESSMENT POLICIES CFR(s): 493.1235 As specified in the personnel requirements in subpart M, the laboratory must establish and follow written policies and procedures to assess employee and, if applicable, consultant competency. This STANDARD is not met as evidenced by: . Through a review of the laboratory policy and procedure manual, lack of documentation, and interviews with laboratory staff, it was determined the laboratory failed to establish policies to assess the competency of the technical consultant. As evidenced by: A. A review of the laboratory policy and procedure manual revealed the laboratory failed to have a written policy for assessing the competency of the technical consultant. B. A review of personnel records for three of three laboratory employees revealed laboratory employee #1 (listed as the technical consultant on the form CMS-209) failed to include competency assessments for 2018 and 2019. C. In an interview at 1030 on 7/18/2019, laboratory employee #1 (listed as the technical consultant on form CMS 209) confirmed there was no competency assessment in 2018 or 2019 for the technical consultant Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 1 --

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