First Care Walkin Clinic

CLIA Laboratory Citation Details

3
Total Citations
6
Total Deficiencyies
6
Unique D-Tags
CMS Certification Number 04D2098709
Address 120 Adcock Rd, Ste A, Hot Springs, AR, 71913
City Hot Springs
State AR
Zip Code71913
Phone501 651-4500
Lab DirectorKEVIN HALE

Citation History (3 surveys)

Survey - August 23, 2024

Survey Type: Standard

Survey Event ID: 9KTW11

Deficiency Tags: D5209

Summary:

Summary Statement of Deficiencies D5209 PERSONNEL COMPETENCY ASSESSMENT POLICIES CFR(s): 493.1235 As specified in the personnel requirements in subpart M, the laboratory must establish and follow written policies and procedures to assess employee and, if applicable, consultant competency. This STANDARD is not met as evidenced by: Review of the CMS 209 form, lack of documentation and interviews with laboratory staff, determined the laboratory failed to assess employee competency as directed in personnel requirements. Survey findings follow: A) Review of the CMS 209 form submitted by the laboratory revealed that the Testing Personnel (TP) #1 on the CMS 209 form was listed as the General Supervisor (GS). B) Review of personnel records for GS on the CMS 209 form, revealed that no competency evaluation for the position of general supervisor was present. C) Upon request, the laboratory was unable to provide documentation of competency determinations for calendar year 2022 or 2023 for the position of general supervisor for the personnel identified above. D) In an interview at 12:18 p.m. on 8/23/2024, the technical consultant (TC on the form CMS 209) confirmed that competency determinations have not been performed on the personnel designated as general supervisor. Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 1 --

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Survey - October 11, 2022

Survey Type: Standard

Survey Event ID: 4XA911

Deficiency Tags: D6063 D2015 D6065

Summary:

Summary Statement of Deficiencies D2015 TESTING OF PROFICIENCY TESTING SAMPLES CFR(s): 493.801(b)(5)(6) (5) The laboratory must document the handling, preparation, processing, examination, and each step in the testing and reporting of results for all proficiency testing samples. The laboratory must maintain a copy of all records, including a copy of the proficiency testing program report forms used by the laboratory to record proficiency testing results including the attestation statement provided by the PT program, signed by the analyst and the laboratory director, documenting that proficiency testing samples were tested in the same manner as patient specimens, for a minimum of two years from the date of the proficiency testing event. (6) PT is required for only the test system, assay, or examination used as the primary method for patient testing during the PT event. This STANDARD is not met as evidenced by: Through a review of proficiency test documentation for 2021 and 2022, lack of documentation, and interview with laboratory staff, it was determined the laboratory failed to maintain copies of proficiency test instrument print-outs for one of five proficiency test events surveyed. Survey findings follow: A) Review of proficiency testing documentation for API Hematology/Coagulation 2022 event #1 revealed that original instrument result print-outs were not included in the documentastion. B) Upon request, the laboratory was unable to produce the instrument print-outs for the events identified above. C) In an interview on 10/11/22 at 12:05 a.m., the laboratory staff member (#2 on the CMS 209 form) confirmed that the instrument print-out for the event identified above was not available. D6063 LABORATORY TESTING PERSONNEL CFR(s): 493.1421 The laboratory must have a sufficient number of individuals who meet the Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- qualification requirements of 493.1423, to perform the functions specified in 493. 1425 for the volume and complexity of tests performed. This CONDITION is not met as evidenced by: Through a review of personnel files for four of four laboratory testing personnel listed on the CMS 209 form, through a lack of documentation, and through interviews with staff, it was determined that one of four laboratory testing personnel failed to meet qualification requirements as testing personnel as evidenced by: D6065 - one of four laboratory testing personnel lacked documentation of appropriate education to qualify as a testing personnel D6065 TESTING PERSONNEL QUALIFICATIONS CFR(s): 493.1423(b)(1)(2)(3)(4)(i) (b) Meet one of the following requirements: (b)(1) Be a doctor of medicine or doctor of osteopathy licensed to practice medicine or osteopathy in the State in which the laboratory is located or have earned a doctoral, master's, or bachelor's degree in a chemical, physical, biological or clinical laboratory science, or medical technology from an accredited institution; or (b)(2) Have earned an associate degree in a chemical, physical or biological science or medical laboratory technology from an accredited institution; or (b)(3) Be a high school graduate or equivalent and have successfully completed an official military medical laboratory procedures course of at least 50 weeks duration and have held the military enlisted occupational specialty of Medical Laboratory Specialist (Laboratory Technician); or (b)(4)(i) Have earned a high school diploma or equivalent; and This STANDARD is not met as evidenced by: Through a review of laboratory personnel records for seven testing personnel, lack of documentation, and interviews with laboratory staff, it was determined the laboratory failed to document that laboratory employee one of seven testing personnel (#5 as listed on the CMS 209 form) met educational requirements to perform moderate complexity testing. Survey findings follow: A) In an interview, at 11:55 a.m. on 10/11 /22, employee #2 (as listed on the CMS 209 form) confirmed employee #5 performs Complete Blood Cell testing on the moderately complex Sysmex hematology system. B) Review of the personnel files for the testing personnel, identified as number 5 on the CMS 209 form, revealed that the employee began employment in August 2021. The educational documentation was a certificate issued by the Gujarat Secondary & Higher Secondary Education Board Certification from Paramguru Pathshala English Medium School which the surveyor was unable to understand. C) In the interview, at 11:55 a.m. on 10/11/22, laboratory employee, identified as #2 on the CMS 209 form, stated that she did not know what the educational certificate indicated, and there was no documentation of the educational equivalency evaluation present. -- 2 of 2 --

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Survey - May 23, 2018

Survey Type: Standard

Survey Event ID: V9SC11

Deficiency Tags: D3037 D5293

Summary:

Summary Statement of Deficiencies D3037 RETENTION REQUIREMENTS CFR(s): 493.1105(a)(4) Proficiency testing records. Retain all proficiency testing records for at least 2 years. This STANDARD is not met as evidenced by: . Through a review of proficiency records for 2017 and 2016, lack of documentation, as well as interview with staff, it was determined the laboratory failed to retain proficiency testing documentation for at least 2 years. A. Upon request the laboratory failed to have completed submission forms, signed attestation statements, instrument printouts or graded reports for the first, second, and third proficiency testing events of 2016 (3 of 3 proficiency testing events). B. In an interview on 5/23/2018 at 10:30, the technical consultant (as listed on form CMS 209) confirmed the lack of documentation and that the laboratory had not retained 2016 proficiency records. D5293 GENERAL LABORATORY SYSTEMS QUALITY ASSESSMENT CFR(s): 493.1239(b)(c) (b) The general laboratory systems quality assessment must include a review of the effectiveness of

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