Memorial Health Partners Foundation, Inc

CLIA Laboratory Citation Details

5
Total Citations
11
Total Deficiencyies
9
Unique D-Tags
CMS Certification Number 44D1058465
Address 6401 Mountain View Rd, Suite 109, Ooltewah, TN, 37363-6685
City Ooltewah
State TN
Zip Code37363-6685
Phone423 495-5951
Lab DirectorKENT GROTEFENDT

Citation History (5 surveys)

Survey - December 10, 2025

Survey Type: Standard

Survey Event ID: I5O411

Deficiency Tags: D2009 D5417

Summary:

Summary Statement of Deficiencies D2009 TESTING OF PROFICIENCY TESTING SAMPLES CFR(s): 493.801(b)(1) (b)(1) The individual testing or examining the samples and the laboratory director must attest to the routine integration of the samples into the patient workload using the laboratory's routine methods. This STANDARD is not met as evidenced by: Based on a review of the laboratory's proficiency testing (PT) records and staff interviews, the laboratory director/designee failed to sign four of five PT attestation statements reviewed from 2024 and 2025. The findings include: 1. A review of the laboratory's American Proficiency Institute (API) PT records revealed that the laboratory director did not sign the attestation statements for 2024 events two and three, and 2025 events one and two. 2. An interview on 12.10.2025 at 9:50 a.m. with the clinical compliance coordinator and laboratory lead confirmed the above survey findings. D5417 TEST SYSTEMS, EQUIPMENT, INSTRUMENTS, REAGENT CFR(s): 493.1252(d) (d) Reagents, solutions, culture media, control materials, calibration materials, and other supplies must not be used when they have exceeded their expiration date, have deteriorated, or are of substandard quality. This STANDARD is not met as evidenced by: Based on laboratory observation and staff interviews, the laboratory failed to ensure it did not use blood collection tubes for reference laboratory patient testing past their expiration date on the survey date, 12.10.2025. The findings include: 1. Laboratory observation on 12.10.2025 at 9:10 a.m. revealed the following: -28 3.0 milliliter (mL) Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- Becton Dickinson (BD) Vacutainer Lithium Heparin (LH) blood collection tubes, lot number: 4318900, expiration date of 11.30.2025 -9 10mL BD Vacutainer clot activator, silicone coated blood collection tubes, lot number: 3250836, expiration date of 08.31.2025 2. An interview on 12.10.2025 at 9:15 a.m. with the clinical compliance coordinator and laboratory lead confirmed the above survey findings. -- 2 of 2 --

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Survey - December 19, 2023

Survey Type: Standard

Survey Event ID: WW4D11

Deficiency Tags: D5413

Summary:

Summary Statement of Deficiencies D5413 TEST SYSTEMS, EQUIPMENT, INSTRUMENTS, REAGENT CFR(s): 493.1252(b) The laboratory must define criteria for those conditions that are essential for proper storage of reagents and specimens, accurate and reliable test system operation, and test result reporting. The criteria must be consistent with the manufacturer's instructions, if provided. These conditions must be monitored and documented and, if applicable, include the following: (1) Water quality. (2) Temperature. (3) Humidity. (4) Protection of equipment and instruments from fluctuations and interruptions in electrical current that adversely affect patient test results and test reports. This STANDARD is not met as evidenced by: Based on observation of the laboratory, review of the Sysmex XN-430 operator's manual, the laboratory humidity range in use in 2023, the laboratory's environmental monitoring records, and interview with the Clinical Compliance Manager, the laboratory failed to define humidity requirements that were consistent with the Sysmex XN-430 manufacturer operating requirements in 2023, resulting in the operation of the Sysmex XN-430 on days when the humidity was outside the manufacturer requirement. The findings include: 1. Observation of the laboratory on 12.19.2023 at 9:45 a.m. revealed a Sysmex XN-430 (serial number 11017) on the counter in use for performing patient complete blood (CBC) testing. 2. Review of the Sysmex operator's manual revealed an operating humidity of 20-85%. 3. Review of the laboratory's environmental monitoring records from 2023 revealed a humidity range of 10-85%. 4. Review of the laboratory's environmental records revealed humidity was outside the manufacturer requirements for the following: -Two of twenty-seven days in January 2023. -Three of twenty-eight days in February 2023. - Six of thirty-one days in March 2023. -One of twenty-eight days in November 2023. - Two of nineteen days in December 2023. 5. Interview with the Clinical Compliance Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- Manager on 12.19.2023 at 11:45 a.m. confirmed the laboratory failed to define humidity ranges that were consistent with manufacturer requirements for operation of the Sysmex XN-430 in 2023. -- 2 of 2 --

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Survey - May 17, 2023

Survey Type: Special

Survey Event ID: 4A5Q11

Deficiency Tags: D2016 D6000 D0000 D2130 D6016

Summary:

Summary Statement of Deficiencies D0000 Based on a proficiency testing desk review survey performed on 5.17.2023 the laboratory was found to be out of compliance based on the following CONDITION LEVEL DEFICIENCIES: D2016 - 42 C.F.R. 493.803 Condition: Successful participation D6000 - 42 C.F.R. 493.1403 Condition: Laboratory Director, moderate complexity D2016 SUCCESSFUL PARTICIPATION CFR(s): 493.803(a)(b)(c) (a) Each laboratory performing nonwaived testing must successfully participate in a proficiency testing program approved by CMS, if applicable, as described in subpart I of this part for each specialty, subspecialty, and analyte or test in which the laboratory is certified under CLIA. (b) Except as specified in paragraph (c) of this section, if a laboratory fails to participate successfully in proficiency testing for a given specialty, subspecialty, analyte or test, as defined in this section, or fails to take remedial action when an individual fails gynecologic cytology, CMS imposes sanctions, as specified in subpart R of this part. (c) If a laboratory fails to perform successfully in a CMS- approved proficiency testing program, for the initial unsuccessful performance, CMS may direct the laboratory to undertake training of its personnel or to obtain technical assistance, or both, rather than imposing alternative or principle sanctions except when one or more of the following conditions exists: (1) There is immediate jeopardy to patient health and safety. (2) The laboratory fails to provide CMS or a CMS agent with satisfactory evidence that it has taken steps to correct the problem identified by the unsuccessful proficiency testing performance. (3) The laboratory has a poor compliance history. This CONDITION is not met as evidenced by: Based on a proficiency testing (PT) desk review of the Centers for Medicare and Medicaid Services CASPER report 0155D (CMS 155), the laboratory's 2022 and 2023 American Proficiency Institute (API) proficiency testing records, and staff Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 3 -- interview, the laboratory failed to successfully participate in the specialty of Hematology for the Cell ID or automated white blood cell differential (WBC Diff) for three out of four testing events, resulting in non-initial unsuccessful PT participation (Refer to D2130) D2130 HEMATOLOGY CFR(s): 493.851(f) Failure to achieve satisfactory performance for the same analyte in two consecutive events or two out of three consecutive testing events is unsuccessful performance. This STANDARD is not met as evidenced by: Based on a proficiency testing (PT) desk review of the Centers for Medicare and Medicaid Services CASPER report 0155D (CMS 155), the laboratory's 2022 and 2023 American Proficiency Institute (API) evaluation records, and phone interview with the laboratory liason, the laboratory failed to maintain satisfactory performance in three out of four PT events for the Cell ID or automated white blood cell differential (WBC Diff) analytes, resulting in non-initial unsuccessful PT participation. The findings include: 1. Review of the CMS 155 report revealed the following unsatisfactory PT scores for Cell ID or WBC Diff analytes: 2022 Event one: Cell ID or WBC Diff: 28% 2022 Event three: Cell ID or WBC Diff: 24% 2023 Event one: Cell ID or WBC Diff: 28% 2. Review of the laboratory's API PT performance evaluation records revealed the following unsatisfactory scores for Cell ID or WBC Diff analytes: 2022 Event one: Cell ID or WBC Diff: 28% 2022 Event three: Cell ID or WBC Diff: 24% 2023 Event one: Cell ID or WBC Diff: 28% 3. Phone interview with the laboratory liason on May 17, 2023 at approximately 4:00 pm confirmed the survey findings. D6000 MODERATE COMPLEXITY LABORATORY DIRECTOR CFR(s): 493.1403 The laboratory must have a director who meets the qualification requirements of 493. 1405 of this subpart and provides overall management and direction in accordance with 493.1407 of this subpart. This CONDITION is not met as evidenced by: Based on a proficiency testing (PT) desk review of the Centers for Medicare and Medicaid Services CASPER report 0155D (CMS 155), the laboratory's 2022 and 2023 American Proficiency Institute (API) evaluation records, and phone interview with the laboratory liaison, the laboratory director failed to provide overall management and direction to the laboratory for successful participation in proficiency testing (PT). (Refer to D6016) D6016 LABORATORY DIRECTOR RESPONSIBILITIES CFR(s): 493.1407(e)(4)(i) The laboratory director is responsible for the overall operation and administration of the laboratory, including the employment of personnel who are competent to perform test procedures, and record and report test results promptly, accurate, and proficiently and for assuring compliance with the applicable regulations. (e) The laboratory director must-- (e)(4)(i) Ensure that the proficiency testing samples are tested as -- 2 of 3 -- required under Subpart H of this part; This STANDARD is not met as evidenced by: Based on a proficiency testing (PT) desk review of the Centers for Medicare and Medicaid Services CASPER report 0155D (CMS 155), the laboratory's 2022 and 2023 American Proficiency Institute (API) evaluation records, and phone interview with the laboratory liaison, the laboratory director failed to ensure successful participation in a Department of Health and Human Services (HHS) approved proficiency program. (Refer to D2130) -- 3 of 3 --

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Survey - October 10, 2022

Survey Type: Special

Survey Event ID: OHZQ11

Deficiency Tags: D2016 D2130

Summary:

Summary Statement of Deficiencies D2016 SUCCESSFUL PARTICIPATION CFR(s): 493.803(a)(b)(c) (a) Each laboratory performing nonwaived testing must successfully participate in a proficiency testing program approved by CMS, if applicable, as described in subpart I of this part for each specialty, subspecialty, and analyte or test in which the laboratory is certified under CLIA. (b) Except as specified in paragraph (c) of this section, if a laboratory fails to participate successfully in proficiency testing for a given specialty, subspecialty, analyte or test, as defined in this section, or fails to take remedial action when an individual fails gynecologic cytology, CMS imposes sanctions, as specified in subpart R of this part. (c) If a laboratory fails to perform successfully in a CMS- approved proficiency testing program, for the initial unsuccessful performance, CMS may direct the laboratory to undertake training of its personnel or to obtain technical assistance, or both, rather than imposing alternative or principle sanctions except when one or more of the following conditions exists: (1) There is immediate jeopardy to patient health and safety. (2) The laboratory fails to provide CMS or a CMS agent with satisfactory evidence that it has taken steps to correct the problem identified by the unsuccessful proficiency testing performance. (3) The laboratory has a poor compliance history. This CONDITION is not met as evidenced by: =================================== Hematology: The laboratory failed to maintain satisfactory participation in two consecutive events for the White Blood Cell Differential (Cell I.D. or WBC Diff) analyte resulting in the initial unsuccessful proficiency testing (PT) occurrence for Cell I.D. or WBC Diff (Refer to D2130) =================================== D2130 HEMATOLOGY CFR(s): 493.851(f) Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- Failure to achieve satisfactory performance for the same analyte in two consecutive events or two out of three consecutive testing events is unsuccessful performance. This STANDARD is not met as evidenced by: =================================== Based on a Proficiency Testing (PT) desk review of the CMS CASPER Report 0155D and the laboratory's 2022 Proficiency Testing (PT) performance summary records from the American Proficiency Institute (API) Proficiency Testing program, the laboratory failed to maintain satisfactory performance for the Cell I.D. or WBC Diff analyte in the 1st event 2022 and 2nd event 2022, resulting in the initial unsuccessful PT occurrence. The findings include: 1. A review of the CMS 0155D report revealed unsatisfactory Cell I.D. or WBC Diff analyte scores of 28% for the 1st event of 2022 and 24% for the 2nd event of 2022. 2. A review of the laboratory's API Proficiency Testing records revealed unsatisfactory Cell I.D. or WBC Diff analyte scores of 28% for the 1st event of 2022 and 24% for the 2nd event of 2022. =================================== -- 2 of 2 --

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Survey - October 5, 2022

Survey Type: Standard

Survey Event ID: UVFS11

Deficiency Tags: D5401

Summary:

Summary Statement of Deficiencies D5401 PROCEDURE MANUAL CFR(s): 493.1251(a) A written procedures manual for all tests, assays, and examinations performed by the laboratory must be available to, and followed by, laboratory personnel. Textbooks may supplement but not replace the laboratory's written procedures for testing or examining specimens. This STANDARD is not met as evidenced by: =================================== Based on observation of the laboratory, review of the laboratory's policy, quality control (QC) records (12.2020, 11.2021, and 07.2022), and interview with the Clinical Compliance Manager, the laboratory failed to follow the quality control policy for three of three months reviewed in 2020, 2021, and 2022. The findings include: 1. Observation of the laboratory on 10.05.2022 at approximately 9:45 a.m. revealed a Sysmex XN-430 instrument in use for patient testing for complete blood count (CBC). 2. Review of the laboratory policy titled "Sysmex XN430 Quality Control" stated, "Three levels of Assayed Controls are run daily two times a day". 3. Review of laboratory quality control records for 12.2020, 11.2021 and 07.2022 revealed three levels of assayed controls were not run two times a day. 4. Interview with Clinical Compliance Manager at approximately 12:30 p.m. confirmed the laboratory failed to follow the policy for running three levels of assayed controls two time a day on the Sysmex XN- 430 CBC analyzer for three of three months reviewed in 2020, 2021, and 2022. =================================== Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 1 --

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