Novant Health Cancer Institute Matthews

CLIA Laboratory Citation Details

2
Total Citations
11
Total Deficiencyies
6
Unique D-Tags
CMS Certification Number 34D0999952
Address 1700 Matthews Township Parkway, Matthews, NC, 28105
City Matthews
State NC
Zip Code28105
Phone(980) 302-7010

Citation History (2 surveys)

Survey - November 20, 2023

Survey Type: Special

Survey Event ID: Q90T11

Deficiency Tags: D2016 D2096 D6000 D6016 D2016 D2096 D6000 D6016

Summary:

Summary Statement of Deficiencies D2016 SUCCESSFUL PARTICIPATION CFR(s): 493.803(a)(b)(c) (a) Each laboratory performing nonwaived testing must successfully participate in a proficiency testing program approved by CMS, if applicable, as described in subpart I of this part for each specialty, subspecialty, and analyte or test in which the laboratory is certified under CLIA. (b) Except as specified in paragraph (c) of this section, if a laboratory fails to participate successfully in proficiency testing for a given specialty, subspecialty, analyte or test, as defined in this section, or fails to take remedial action when an individual fails gynecologic cytology, CMS imposes sanctions, as specified in subpart R of this part. (c) If a laboratory fails to perform successfully in a CMS- approved proficiency testing program, for the initial unsuccessful performance, CMS may direct the laboratory to undertake training of its personnel or to obtain technical assistance, or both, rather than imposing alternative or principle sanctions except when one or more of the following conditions exists: (1) There is immediate jeopardy to patient health and safety. (2) The laboratory fails to provide CMS or a CMS agent with satisfactory evidence that it has taken steps to correct the problem identified by the unsuccessful proficiency testing performance. (3) The laboratory has a poor compliance history. This CONDITION is not met as evidenced by: Based on desk review of CMS (Centers for Medicare and Medicaid Services) Casper reports 153D and 155D and desk review of 2023 API (American Proficiency Institute) proficiency testing results 11/20/23, the laboratory failed to successfully participate in proficiency testing for Total Bilirubin on two of three consecutive testing events. Findings: See the deficiency cited at D2096. D2096 ROUTINE CHEMISTRY CFR(s): 493.841(f) Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- Failure to achieve satisfactory performance for the same analyte or test in two consecutive testing events or two out of three consecutive testing events is unsuccessful performance. This STANDARD is not met as evidenced by: Based on desk review of CMS Casper reports 153D and 155D and desk review of 2023 API proficiency testing results 11/20/23, the laboratory failed to achieve satisfactory performance for Total Bilirubin on two of three consecutive testing events, resulting in unsuccessful performance. Findings: 1. Desk review of 2023 API proficiency testing results revealed the laboratory received a score of 60% for Total Bilirubin on the API 2023 Chemistry Core 1st event. 2. Desk review of 2023 API proficiency testing results revealed the laboratory received a score of 40% for Total Bilirubin on the API 2023 Chemistry Core 3rd event. D6000 MODERATE COMPLEXITY LABORATORY DIRECTOR CFR(s): 493.1403 The laboratory must have a director who meets the qualification requirements of 493. 1405 of this subpart and provides overall management and direction in accordance with 493.1407 of this subpart. This CONDITION is not met as evidenced by: Based on desk review of CMS Casper reports 153D and 155D and desk review of 2023 API proficiency testing results 11/20/23, the laboratory director failed to provide overall management and direction to ensure successful proficiency testing participation. Findings: See the deficiency cited at D6016. D6016 LABORATORY DIRECTOR RESPONSIBILITIES CFR(s): 493.1407(e)(4)(i) The laboratory director is responsible for the overall operation and administration of the laboratory, including the employment of personnel who are competent to perform test procedures, and record and report test results promptly, accurate, and proficiently and for assuring compliance with the applicable regulations. (e) The laboratory director must-- (e)(4)(i) Ensure that the proficiency testing samples are tested as required under Subpart H of this part; This STANDARD is not met as evidenced by: Based on desk review of CMS Casper reports 153D and 155D and desk review of 2023 API proficiency testing results 11/20/23, the laboratory director failed to ensure successful participation in proficiency testing as required in Subpart H. Findings: See the deficiency cited at D2096. -- 2 of 2 --

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Survey - May 3, 2023

Survey Type: Standard

Survey Event ID: X5SB11

Deficiency Tags: D5429 D5891 D5891

Summary:

Summary Statement of Deficiencies D5429 MAINTENANCE AND FUNCTION CHECKS CFR(s): 493.1254(a)(1) For unmodified manufacturer's equipment, instruments, or test systems, the laboratory must perform and document maintenance as defined by the manufacturer and with at least the frequency specified by the manufacturer. This STANDARD is not met as evidenced by: Based on review of laboratory procedure, review of 2020, 2021, 2022 and 2023 maintenance records for the ACE Axcel chemistry analyzer and interview with technical consultant (TC) 5/3/23, the laboratory failed to document the bi-annual maintenance for approximately 33 months or 5 of 5 times required. Findings: Review of laboratory procedure "ACE Axcel Chemistry Analyzer" revealed "MAINTENANCE...Bi-Annual Maintenance 1. Replace ISE tubing.". Review of 2020, 2021, 2022 and 2023 ACE Axcel maintenance records revealed no documentation of the performance of bi-annual maintenance since testing began in July of 2020. Interview with TC at approximately 12:00 p.m. confirmed the bi-annual maintenance of the ACE Axcel analyzer was not documented. She stated the maintenance is performed as part of the calibration verification procedure, but they must have forgot to document it on the maintenance logs. D5891 POSTANALYTIC SYSTEMS QUALITY ASSESSMENT CFR(s): 493.1299(a) The laboratory must establish and follow written policies and procedures for an ongoing mechanism to monitor, assess and, when indicated, correct problems identified in the postanalytic systems specified in 493.1291. This STANDARD is not met as evidenced by: Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- Based on review of laboratory postanalytic quality assessment (QA) policies, review of laboratory records and interview with TC 5/3/23, the laboratory failed to establish a QA policy or procedure for a periodic verification of calculated chemistry results. Findings: Review of laboratory QA policies and records revealed the laboratory performs multiple postanalytic quality assessments, including the review and transfer of results to the laboratory information system (LIS). The QA policies failed to include a policy or procedure for a periodic verification of calculated chemistry results. For example; Albumin/Globulin Ratio, Bun/Creatinine Ratio and Glomerular Filtration Rate. Review of laboratory records revealed the laboratory performed a verification of calculated chemistry results when the chemistry analyzer was installed in July of 2020. There was no documentation of a periodic verification of calculated results since July of 2020. Interview with TC at approximately 12:30 p.m. confirmed the laboratory had not performed a periodic check of the chemistry calculation since the analyzer was installed in July of 2020. -- 2 of 2 --

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