Novant Health Gateway Family Medicine

CLIA Laboratory Citation Details

2
Total Citations
10
Total Deficiencyies
5
Unique D-Tags
CMS Certification Number 34D1080075
Address 390 W Salem Avenue, Winston-Salem, NC, 27101
City Winston-Salem
State NC
Zip Code27101
Phone(336) 721-2375

Citation History (2 surveys)

Survey - November 9, 2023

Survey Type: Special

Survey Event ID: C3RQ11

Deficiency Tags: D2016 D2130 D6000 D6016 D2016 D2130 D6000 D6016

Summary:

Summary Statement of Deficiencies D2016 SUCCESSFUL PARTICIPATION CFR(s): 493.803(a)(b)(c) (a) Each laboratory performing nonwaived testing must successfully participate in a proficiency testing program approved by CMS, if applicable, as described in subpart I of this part for each specialty, subspecialty, and analyte or test in which the laboratory is certified under CLIA. (b) Except as specified in paragraph (c) of this section, if a laboratory fails to participate successfully in proficiency testing for a given specialty, subspecialty, analyte or test, as defined in this section, or fails to take remedial action when an individual fails gynecologic cytology, CMS imposes sanctions, as specified in subpart R of this part. (c) If a laboratory fails to perform successfully in a CMS- approved proficiency testing program, for the initial unsuccessful performance, CMS may direct the laboratory to undertake training of its personnel or to obtain technical assistance, or both, rather than imposing alternative or principle sanctions except when one or more of the following conditions exists: (1) There is immediate jeopardy to patient health and safety. (2) The laboratory fails to provide CMS or a CMS agent with satisfactory evidence that it has taken steps to correct the problem identified by the unsuccessful proficiency testing performance. (3) The laboratory has a poor compliance history. This CONDITION is not met as evidenced by: Based on desk review of CMS (Centers for Medicare and Medicaid Services) Casper reports 153D and 155D and desk review of 2022 and 2023 API (American Proficiency Institute) proficiency testing results 7/5/23, the laboratory failed to successfully participate in proficiency testing for WBC (white blood cell) Differential on two of three consecutive testing events. See the deficiency cited at D2130. D2130 HEMATOLOGY CFR(s): 493.851(f) Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 2 -- Failure to achieve satisfactory performance for the same analyte in two consecutive events or two out of three consecutive testing events is unsuccessful performance. This STANDARD is not met as evidenced by: Based on desk review of CMS Casper reports 153D and 155D and desk review of 2022 and 2023 API proficiency testing results 7/5/23, the laboratory failed to successfully participate in proficiency testing for WBC Differential on two of three consecutive testing events, resulting in unsuccessful performance. Findings: Desk review of CMS Casper reports 153D and 155D and 2022 API proficiency testing results revealed: 1. The laboratory received a score of 0% for WBC Differential on the 2022 API Hematology/Coagulation 2nd event. 2. The laboratory received a score of 0% for WBC Differential on the 2023 API Hematology/Coagulation 1st event. D6000 MODERATE COMPLEXITY LABORATORY DIRECTOR CFR(s): 493.1403 The laboratory must have a director who meets the qualification requirements of 493. 1405 of this subpart and provides overall management and direction in accordance with 493.1407 of this subpart. This CONDITION is not met as evidenced by: Based on desk review of CMS Casper reports 153D and 155D and desk review of 2022 and 2023 API proficiency testing results 7/5/23, the laboratory director failed to provide overall management and direction to ensure successful proficiency testing participation. See the deficiency cited at D6016. D6016 LABORATORY DIRECTOR RESPONSIBILITIES CFR(s): 493.1407(e)(4)(i) The laboratory director is responsible for the overall operation and administration of the laboratory, including the employment of personnel who are competent to perform test procedures, and record and report test results promptly, accurate, and proficiently and for assuring compliance with the applicable regulations. (e) The laboratory director must-- (e)(4)(i) Ensure that the proficiency testing samples are tested as required under Subpart H of this part; This STANDARD is not met as evidenced by: Based on desk review of CMS Casper reports 153D and 155D and desk review of 2022 and 2023 API proficiency testing results 7/5/23, the laboratory director failed to ensure successful participation in proficiency testing as required in Subpart H. Findings: Desk review of CMS Casper reports 153D and 155D and 2022 API proficiency testing results revealed: 1. The laboratory received a score of 0% for WBC Differential on the 2022 API Hematology/Coagulation 2nd event. 2. The laboratory received a score of 0% for WBC Differential on the 2023 API Hematology /Coagulation 1st event. -- 2 of 2 --

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Survey - February 15, 2023

Survey Type: Standard

Survey Event ID: ILNT11

Deficiency Tags: D5437 D5437

Summary:

Summary Statement of Deficiencies D5437 CALIBRATION AND CALIBRATION VERIFICATION CFR(s): 493.1255(a) Unless otherwise specified in this subpart, for each applicable test system the laboratory must perform and document calibration procedures-- (1) Following the manufacturer's test system instructions, using calibration materials provided or specified, and with at least the frequency recommended by the manufacturer; (2) Using the criteria verified or established by the laboratory as specified in 493.1253(b) (3)-- (2)(i) Using calibration materials appropriate for the test system and, if possible, traceable to a reference method or reference material of known value; and (2)(ii) Including the number, type, and concentration of calibration materials, as well as acceptable limits for and the frequency of calibration; and (3) Whenever calibration verification fails to meet the laboratory's acceptable limits for calibration verification. This STANDARD is not met as evidenced by: Based on review of manufacturer's instructions, review of 2020, 2021, and 2022 calibration records, and interview with the TC (technical consultant) 2/15/23, the laboratory failed to perform and document calibration at least once every 6 months for the Medonic M-Series hematology analyzer. The Medonic M-Series Procedure Manual states "... CALIBRATION: Calibration must be performed upon setup of the instrument and then at a minimum of every 6 months. ..." Review of 2020, 2021, and 2022 calibration records revealed the Medonic M-Series hematology analyzer was calibrated 8/5/20, but not again until 6/29/21, a period of approximately 11 months. There was no documentation available to indicate why the instrument calibration was late. During interview at approximately 10:15 a.m., the TC stated that she was unsure why the calibration was late. Statement of Deficiencies (X1) Provider/Supplier/CLIA Identification Number (X3) Date Survey Completed Name of Provider or Supplier Street Address, City, State -- 1 of 1 --

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